refunds
when you can get your money back, and how to ask. payments go through stripe, so a refund comes back the way you paid.
last updated october 18, 2026
trying it first
your channel's first three streams with crouton are free, with no card. you only pay once you subscribe.
cancelling
you can cancel any time from your billing page (crouton.chat/dashboard/account, "manage billing"). your bot keeps running to the end of the time you've paid for, and you won't be charged again. cancelling a founding plan ends its founding price.
your first payment
if crouton isn't for you, ask within 14 days of your first payment and we'll refund all of it, no questions. if you're in the eu or the uk, this is also how your right to change your mind about an online subscription works. on a yearly plan, the same goes for each yearly renewal.
after that
we don't refund part of a month or a year, but we'll refund you if:
- you were charged after you cancelled
- you were charged twice for the same channel and period
- crouton was down for most of your streams that month
how to ask
email support@crouton.chat with your twitch name, or ask link's support at link.com (link is stripe's company that sells crouton for us). refunds go back to the card or account you paid with, usually within 5 to 10 business days, tax included.
if something looks wrong on your card statement (it reads LINK.COM* CROUTON), please ask us first: it's faster than a chargeback, and we'll sort it out.